FIRST5
 

Shipping & Returns

Shipping Policy

​The order has been sent to our warehouse for fulfilment. Your order will be dispatched within 1-2 working days.

All orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process. We may send items individually, so if you have ordered more than one item from us it is possible you may receive them on different days.

All orders are dispatched with the use of a courier service where you can track your parcel directly from the courier website. In order to do this, please use the tracking number provided via email and enter this onto the track your parcel option on the courier website.

​The order has been fully dispatched. The dispatch tracking number is provided in the Order Tracking email where you can obtain

Return & Exchange Policy

We trust that you will be satisfied with your purchase from JPS Gadets. However, if you are not satisfied, you may be able to return the goods under following circumstances:

 

Change of mind (unwanted goods)

If your change your mind, you can return the goods at your expense via Insured (to cover the cost of the goods) & Signed for service within 14 days and we will issue a full refund.

Please note that returns due to change of mind (e.g. remorse purchases) are accepted back within 14 days of when you received the item. In addition, remorse purchases have to be returned to us in original condition in the original packaging with all internal packaging, contents and documentation. Alternatively, a restocking charge will be applied.

 

Goods damaged in transit

If any goods that you received are damaged or otherwise in a state of physical impairment, we must be contacted immediately via email  shibyroy@hotmail.co.uk. We will not accept any liability for damaged goods if reported after 2 days of delivery.

If the items are visibly damaged on receipt, please either refuse delivery or sign the driver’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we will issue a replacement or full refund via original payment method.

 

Faulty products

Dead On Arrival products (DOA - Up to 30 Days)

If you feel your item is faulty on arrival, we would advise contacting us for technical support to trouble shoot and fix any technical issues before organising a return.

Goods returned with no fault found are subject to a restocking/ handling charge, thus by contacting manufacturer support, we can avoid it by confirming the fault and obtaining the return to vendor authorisation or DOA code.

  

Item not as described

In the rare event if your item is not as described, please send us an email at shibyroy@hotmail.co.uk  with the details and we will organise a free return and a replacement for